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JOB SUMMARY:
The Home Care Coordinator position is critical for our home care agency. This position supports many front-line responses and oversees daily non-skilled operations with our clients and employees.

DUTIES & RESPONSIBILITIES:

Responsible for day-to-day operations of the agency, managing office staff, and assessing workflow needs.
Supervises and ensures adherence to company policies, guidelines, and procedures.
Oversees appropriate scheduling of client visits and smooth, efficient agency flow.
Accountable for internal and external customer service, including troubleshooting when there is a complaint and proactive process improvement address.
Develops and maintains productive relationships through effective and timely communication.
Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve practice performance.
Assist in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
Ensure compliance with all federal, state, and local regulations relating to the agency's operations.
Works closely with the HR department to ensure compliance with HIPAA, OSHA, labor laws, and confidentiality policies for clients and staff.
Comply with state requests for records and audits.
Coordinates internal and external meetings and conference attendance.
Works with other regions to ensure policy and procedures are strictly followed.
Completes time sheets on time to avoid any payroll discrepancies.
Travel required 50%
Other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED:

Receives supervision from the Alternate Administrator.

WORKING CONDITIONS:

The principal duties of this position are performed at the office and sometimes outside at the client’s home.
The Coordinator works near clients and sometimes wears protective or safety attire.

ALCOHOL AND DRUG TESTING POLICY:

This position is subject to the DLP Services drug-free workplace policy, including Post-Accident Testing, Random Testing, and Reasonable Suspicion Testing.

EDUCATION AND EXPERIENCE:

Bachelor's degree or high school diploma.
Must have experience in home health or home care setting.
Must have experience with computers, software, and other office equipment.
Must pass a background check.
Valid Drivers’ License Class C.

DLP SERVICES IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER

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